Here are some of the Frequently Asked Questions (FAQ’s) when buying or selling a timepiece

If your questions is not answered on this page, please send us a message thru our contact form or call us at 713-521-4444. Thank you! FAQ’s are as follows:

FAQs

We offer a 3-day money-back guarantee on all our pre-owned watches. If for any reason you are not entirely satisfied with the product, you may return it for a product refund. The guarantee is valid from the day the order is made on our website and covers all customers. New watches are special orders and CAN NOT be returned for a refund.

What payment methods do you accept?

“We accept Credit Card, Paypal, Check, Money Orders, and Bank Wire. We accept credit cards in the form of Mastercard, Visa, and American Express. We do not accept credit cards from International Buyers.

Do you have a store front?”

 Yes, unlike other Internet retailers we have a store where you can actually come in and handle the watches we sell. We are located at 1330 Westheimer Road in Houston, Texas.

When will my order ship? 

Your order will ship within one business day from the date you placed the order. Transit time will vary depending on the shipping method you choose, but generally, your products will arrive in Two Business Days.

What are your hours of operation? 

General Business hours are: 10:00 AM to 6:00 PM, Monday to Friday and Saturdays from 11:00 AM – 3:00 PM. 

What are your credentials? 

We have been in business for over 20 years as a high line wristwatch & jewelry retailer. We are members of the National Association of Watch and Clock Collectors (NAWCC) and The International Watch & Jewelry Guild (IWJG) we are also listed with the jewelers Board of Trade (JBT). We also sell on E-bay under the name watchguys and have a very favorable feedback rating. We also sell our watches on watchnet.com with positive feedback as a seller who can be trusted. Many of our salespersons are watch collectors and have a real passion for wristwatches – we love to talk about them.Do you do watch repair? Yes, even if you did not buy your watch from us we have a staff of qualified watchmakers. We can service virtually any type of wristwatch. Please call or e-mail us for information. We also sell numerous accessories to dress up your watch such as diamond dials & diamond bezels. We can sell you genuine factory original accessories or high quality aftermarket accessories 

Do you ship internationally?

 Yes we do ship orders internationally but only to select countries. What type of security do you use to safeguard personal information?”  We use high-grade 256 bit encryption to secure all transactions. How do I track my package? You will receive your tracking number via email as soon as it becomes available. Your tracking number will also be listed in your account. Tracking results should start to appear after the shipping carrier picks up the package from our warehouse.

Where can I find your Terms and Conditions? 

You can view our Terms and Conditions here. 

How can I contact you? 

You can reach us via phone  at 713-521-4444 or email. Click here for more information. 

I am looking for watch you don’t show. Can you get it for me? 

Yes, We pride ourselves on our ability to “hunt” for that specific wristwatch you are looking for. Our salespeople will be more than happy to try and help. We will give you personal service.